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No matter where you are in the home improvement process, we’re always happy to help. Please review our FAQs and feel free to contact us for further assistance.
What documentation do I need to send in with my application?
I bought my products at Home Depot and provided a receipt. Why would I need to provide a Home Depot Special Services Customer Invoice?
What is an NFRC Sticker?
What is an R-value? How do I find out the R-value of my existing insulation?
On my rebate application, it mentions my home may be inspected. What does this mean?
How do I find my account number?
Why do you need my account number?
Is there a deadline for submitting my application?
How do I know if my product qualifies?
If I’m only installing insulation or windows, why do I have to answer questions about my heating source and my home’s cooling source?
I see that under qualifications, the application notes, "Home must have an electric heating system or electric cooling system serving at least 80 percent of the floor area." What does this mean?
My home is heated by gas, but for cooling I have a swamp cooler or window air conditioners. Do I qualify for windows and/or insulation?
I have a gas furnace, but it uses electricity in order to run. Also, the fan system that blows warm air through my house is electric. Does this count as electric heat?
How do I determine my water heater fuel type?
My furnace has a fan attached to it that blows air throughout my house. Is that a heat pump?
Is a heat pump the same thing as a swamp cooler or evaporative cooler?
Where does the funding for rebates come from?
Who receives the rebate check?
How do I get a rebate check if I'm a rental property owner or landlord?
What is the status of my application, and when can I expect to receive my check?
How do I find a Qualified Contractor?
Does the trade ally (contractor) information box need to be completed?
National Fenestration Rating Council (NFRC)
Seasonal Energy Efficiency Ratio (SEER)
Home Energy Savings (HES)
Water Factor (WF)
Solar Heat Gain Coefficient (SHGC)
Modified Energy Factor (MEF)
Heating Seasonal Performance Factor (HSPF)
Energy Factor (EF)
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