ductless heat pumps

Get up to $1,300 cash back

Get up to $1,300 cash back

How to apply

Step 1

Prior to starting a project, find a program-eligible HVAC contractor.

Step 2

Review the incentive qualifications and list of required documents with your contractor and apply online within 180 days of project completion.

Step 3

Receive your check. Incentive checks are issued within 14 business days after we review and approve your incentive application.
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Go ductless and find your comfort zone

Make the move to a ductless heat pump and earn cash back on your purchase. It’s a simple upgrade that’s far more efficient than baseboards and wall heaters. Enjoy savings of up to 50 percent on your heating and cooling costs, and with no invasive ductwork, installation is easy and affordable.

Qualifications and incentives

Equipment purchases and servicesCustomer incentive
Single-head ductless heat pump (9.5 HSPF, 16 SEER)$1,000
Multi-head ductless heat pump (9.5 HSPF, 16 SEER)$1,300
Supplemental ductless heat pump (9.5 HSPF, 16 SEER)$400

Ensure the home qualifies:

  • Must be an existing home, not new construction
  • Multifamily homes up to 3 units qualify

Requirements for all ductless heat pumps:

  • Gas, oil, wood heating, pellet stoves, and propane systems conversions do not qualify.
  • ​Minimum 9.5 HSPF (Heating Seasonal Performance Factor), 16 SEER (Seasonal Energy Efficiency Ratio).
  • Work must be completed by a Program-Qualified HVAC Contractor listed on the Program-Eligible HVAC Contractor list.
  • Ductless heat pump must be installed according to the specifications outlined in the Utah Technical Specifications Manual
  • Ductless heat pump must be a new AHRI (Air Conditioning, Heating, and Refrigeration Institute) rated ductless (mini-split) system and must be listed on the AHRI Certified Directory: ahridirectory.org
  • Ductless heat pump must employ an inverter driven outdoor compressor unit and a variable speed fan for indoor blower and be fully ductless.

Additional requirements for single-head and multi-head ductless heat pumps:

  • Previous primary heat source must have been a permanently installed ductless electric resistance heating system (e.g. electric baseboard, electric ceiling/wall heat) serving at least 80 percent of the home's conditioned living space.
  • Incentive is not offered to customers replacing an existing ducted heat pump.
  • Homes 3,500 square feet or less may qualify for one unit, while homes greater than 3,500 square feet may qualify for two units. Homes greater than 3,500 square feet requiring more than two units may apply for additional incentives (additional documentation required, contact program for more information).

Additional requirements for supplemental ductless heat pumps:

  • Gas heated homes qualify
  • Ductless heat pump must be used as a supplemental heat source for cold spots or for a new/bonus room.

Additional program rules:

  • Submit all documents so they are received within 180 days of the qualifying service completion.
  • Ductless heat pump must be installed within 90 days of purchase
  • Incentive cannot exceed 50 percent of the project costs
  • If applying for a multifamily property (up to 3 units per foundation), please submit one application per unit. For properties with 4 or more units, please see our custom Multifamily Program

Required documents:

*Applicable only to businesses and non-individual customers, including landlords, applying for incentives
Incentives are associated with the December 1, 2016 tariff filing approved by the Utah Public Service Commission. All incentives are subject to change with 45 days notice. Additional terms and conditions may apply.

Customer eligibility

Residential electric customers residing in the state of Utah who purchase their electricity from Rocky Mountain Power on rate schedules 1, 2, or 3 qualify. Landlords who own rental properties served by the company in the state of Utah where the tenant is billed on rate schedules 1, 2 or 3 also qualify for this program. You can locate your rate schedule on your bill or by calling 1-888-221-7070. Incentive checks are only issued in the name of the Rocky Mountain Power account holder.

Application details

Prior to starting a project, find a contractor using the Program-Eligible HVAC Contractor list. Note that select incentives must be completed by a Program-Qualified Contractor. Review the Incentive Application with your contractor to determine eligibility requirements, incentive qualifications and review the list of required documents to submit for an incentive.
Incentive Application and required documents must be postmarked within 180 days of the qualifying service completion. Incentive checks are issued within 14 business days after we review and approve your incentive application. Checks are only payable to the account holder or verified third party payee. Equipment and service work may be inspected for compliance. Incentives are subject to tariff approval and may change with 45 days notice. Additional terms and conditions may apply.
Visit our Frequently Asked Questions page for questions regarding contractors or how to receive your incentive.

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